Moji Technology Limited Refund Policy

1. General Provisions

1. This Refund Policy governs all in-game Crystal virtual item purchases within Moji Technology Limited , Idle Legion: 100v100 (hereinafter referred to as "the Game"). It carries equal legal validity alongside the Game’s Privacy Policy and User Terms of Service. Any user completing a top-up transaction acknowledges full reading and unconditional acceptance of all clauses herein.
2. Crystals are non-physical virtual in-game assets that may only be redeemed for in-game resources and bundles. They hold no legal tender value, cannot be traded offline or exchanged for cash. Upon successful payment, users obtain usage rights to Crystals subject to this Policy and Apple’s App Store Terms of Service.
3. Privacy Alignment: All order receipts, device identifiers, game account data and personal materials submitted during refund applications will be collected, stored and processed solely for refund verification in strict compliance with the linked Privacy Policy. Relevant data will be purged after review and never shared with unauthorized third parties.
4. Payment Channels: All Crystal purchases are processed exclusively via Apple App Store. Apple provides primary payment settlement and official refund pathways. This Policy serves as supplementary publisher rules and does not supersede Apple’s native store refund regulations.

2. Top-up Tier & First-Time Double Reward Details

Hong Kong Store Pricing Tiers with one-time 200% first purchase bonus:

Supplementary Note: The US App Store will feature equivalent bundles aligned with Apple’s standard USD pricing tiers, with identical one-time double Crystal rewards. The 200% bonus is limited to one-time redemption per Apple ID and per device; subsequent purchases for the same tier receive no extra Crystals. This rule constitutes a core criterion for refund eligibility reviews.

3. Eligible Refund Scenarios

Users may submit refund requests if any of the following conditions are fully satisfied:

1. Accidental Unauthorized Purchase / Minor Unsupervised Charges
   • User completes payment via accidental mis-tap, with zero Crystals consumed and no redeemed in-game items.
   • Minors under 18 years old complete large-value top-ups without guardian knowledge or consent. Legal guardians may submit kinship verification and full order receipts for review.
2. Failed Crystal Delivery After Successful Payment: Apple confirms completed deduction via official receipt, yet corresponding Crystals never appear in the user’s game account. Applicants must provide complete order numbers, device IDs, server screenshots and payment proof for data validation.
3. Critical Game Failure Rendering Purchased Assets Unusable: Post-top-up, persistent server crashes or game-breaking bugs prevent all utilization of Crystals and redeemed items, and the Publisher fails to resolve the issue within 7 calendar days.
4. Material Misrepresentation of Bundle Content: In-game store page descriptions of Crystal quantities, bonus rewards or limited-time benefits deviate fundamentally from delivered content, supported by screenshots or video evidence.

4. Non-Refundable Circumstances

Refund applications will be rejected by the Publisher and highly likely denied by Apple if any of the below apply:

• Any portion of purchased Crystals has been spent (on gacha pulls, shop bundles, resource upgrades or other gameplay functions), regardless of remaining Crystal balance. All consumed assets are ineligible for reimbursement.
• Users claiming refunds solely due to personal dissatisfaction, perceived poor value or post-purchase regret for orders that already redeemed the one-time 200% double bonus, with normal Crystal delivery and no technical defects.
• The original top-up transaction occurred more than 90 calendar days prior to the refund request, exceeding Apple’s official refund eligibility window.
• User violations including third-party recharge services, account sharing, cheat software exploitation, serial malicious refund claims or refund fraud. Verified offenders will have all future refund privileges permanently revoked.
• Disputes arising from user misinterpretation of clearly disclosed event rules for double rewards, limited bundles or time-limited promotions.
• Standard game version updates, numerical balance adjustments or expired limited-time events do not qualify as grounds for refund.
• Local game progress loss caused by device switching, app uninstallation or cache clearing, with complete intact top-up records retained on the game server.

5. Refund Application Procedures

5.1 Primary Channel: Apple Official Refund Portal

1. Navigate to Apple’s problem reporting page: reportaproblem.apple.com and log in using the Apple ID linked to the purchase.
2. Locate the corresponding Crystal top-up order within transaction history, select the refund request option, state the reason and attach supporting screenshots or receipts.
3. Apple will issue an email notification of review results within 24–48 hours. Approved funds will be returned to the original payment method, with processing times ranging from 1 to 7 business days.
4. If Apple’s initial review rejects the request, users may contact game customer support to submit supplementary evidence for secondary publisher-assisted appeal.

5.2 Secondary Channel: Publisher Customer Support Review

1. Send an email to official support: [email protected] with the subject line formatted as [Refund Request - Server - Character ID - Order Number].
2. Mandatory attachments for all applications:
   • Full Apple digital receipt screenshot containing order ID, charged amount and transaction timestamp
   • In-game character ID, server region and device model
   • Written explanation of refund grounds plus corresponding supporting evidence (bug footage, minor guardian documentation, undelivered asset screenshots, etc.)
3. Standard review turnaround: 3–7 business days for server data cross-checking. Eligible applications receive publisher support for Apple appeal follow-up; rejected submissions will receive a formal email outlining refusal reasoning.

6. Refund Calculation Standards

1. Full Refund: Complete reimbursement of the exact amount paid in the original transaction currency (HKD for Hong Kong purchases, USD for US purchases) if all Crystals remain unconsumed and the request meets eligibility criteria. Funds are returned to the original payment account.
2. Partial Pro-Rata Refund: If Crystals are involuntarily consumed due to verified server bugs, the refund value will be reduced proportionally to the value of consumed assets.
3. Double Reward Deduction Rule: For orders claiming the one-time 200% bonus, only the base purchased Crystal quantity is valued for refund calculations. Bonus doubled Crystals hold no monetary reimbursement value. Any spent bonus Crystals will reduce total refund amounts proportionally.
4. Exchange Rate Clause: Hong Kong transactions are refunded exclusively in HKD; US transactions exclusively in USD. No compensation will be issued for losses incurred from exchange rate fluctuations between payment and refund processing.

7. User Data Privacy Safeguards (Aligned with Privacy Policy)

1. All order, device, account and identity materials collected during refund reviews are used solely for verification purposes. The Publisher will never sell or distribute personal user data to third parties in compliance with the linked Privacy Policy.
2. Refund-related digital and physical documentation will be retained for 180 days post-case closure for dispute resolution traceability, after which all records will be anonymized and permanently deleted.
3. Users may submit data access or deletion requests via official support email in accordance with the terms laid out in the Privacy Policy.

8. Special Clause: Minor User Charges

1. Guardians requesting refunds for minor unauthorized purchases must submit valid guardian identification, minor identification and official kinship documentation alongside full transaction records.
2. Full refunds cannot be guaranteed if a substantial portion of purchased Crystals has already been consumed. Partial proportional reimbursement may be negotiated based on consumption volume following internal review.
3. Upon successful minor refund approval, the corresponding game account will have in-app purchasing functions restricted until the user reaches the age of 18.

9. Policy Amendments & Dispute Resolution

1. The Publisher reserves the right to revise this Refund Policy at any time. Updated versions will be announced in-game and cross-posted alongside the Privacy Policy. Continued top-up activity after policy updates constitutes user acceptance of revised terms.
2. All refund disputes shall first undergo direct mediation via official customer support email. Unresolved conflicts will be governed by consumer protection laws applicable to the user’s original purchase region (Hong Kong or the United States).
3. Matters not explicitly covered within this Policy shall be resolved per Apple App Store User Terms of Service and the Gooplin Privacy Policy.

10. Contact Information

Support Email: [email protected]

Privacy Policy URL: https://gooplin.net/privacy.html